In a Comms Crisis, Speed Matters — But So Does Knowing What You’re Talking About (Why Market Research Matters)
There are few things more heart-stopping than a communications crisis – it rarely arrives politely but comes crashing through the door, demanding an immediate response. Your phone lights up.Leadership wants answers.Legal wants reassurance.Social wants to know whether to pin a comment or hide under the desk. The instinctive response is to […]
